Return Policy
Just got your set of MAXTRAX but don’t like the color and want to swap it out for something different? No problem, most items can be returned or exchanged as long as they are in original condition.
- For MAXTRAX boards, this means no scuffs, abrasions, dirt etc.
- For other products, this means the item is in its original packaging and unused.
- If the return is the result of an error or defective product, we will refund the full cost of the item and the shipping cost.
- We inspect all returned items and will issue a refund based on the condition of the product. Items in original condition will receive a full refund. Open, used or items that are in otherwise unsellable condition are subject to up to a 50% restocking fee.
How to Return an item
Send an email to hello@adventure-imports.com with a copy of your receipt or order number, along with how you’d like to proceed with the return (full return, exchange for a different color etc).
- Once we receive the product back at our facility, we will issue the refund or ship the exchange.
Defective product and returns due to our error
If there’s a mistake with your order or your items arrive defective/damaged at the time of receipt we’ll do everything we can to make it right, this includes:
- Sending replacement parts/accessories
- Replacing the product
- Issuing a refund
- We will cover the cost of the return shipment
For any questions, please reach out to: Hello@adventure-imports.com
