Return Policy

Thank you for choosing Overland Kitted. We work closely with premium manufacturers to offer high-quality overland and vehicle-based travel gear. To ensure clarity and fairness, please review our return policy below.

Eligibility for Returns

  • Returns must be requested within 30 days of delivery.

  • Items must be unused, uninstalled, and in original packaging with all hardware, accessories, and documentation included.

  • Items showing signs of installation, mounting, or use are not eligible for return.

  • Unauthorized returns may be rejected.

Non-Returnable Items

The following items cannot be returned:

  • Custom products built to your specifications.

  • Made-to-order products that enter production after your order is placed.

  • Electrical components, wiring, batteries, and all electronic accessories.

  • Opened or used bedding, pillows, or soft goods (for hygiene reasons).

  • Any item marked Final Sale.

Some made-to-order or custom items may be returnable at the manufacturer’s discretion and may be subject to a restocking fee. Eligibility will be confirmed during the return authorization process.

Brand-Specific Policies

Certain brands require their own inspection process, restocking fees, or packaging conditions.

If your return is subject to a brand-specific policy, we will communicate those details during authorization.

Freight & Oversized Items

Rooftop tents, bumpers, racks, sliders, drawer systems, fridges, and other oversized items often ship by freight. Returns on these items follow special rules:

  • Freight returns must be pre-approved before shipping.

  • Outbound freight costs are non-refundable.

  • Customers are responsible for arranging and paying for return freight unless otherwise specified.

  • Items must be returned palletized and properly packaged to prevent damage.

  • If your freight shipment arrives with visible damage, you must refuse delivery. Accepting a visibly damaged shipment may void eligibility for a refund or replacement.

  • For concealed damage not visible at delivery, report the issue within 48 hours with photos.

  • Liftgate charges, residential pickup fees, and re-delivery fees are the customer’s responsibility.

  • Items damaged due to inadequate return packaging or transit issues may be rejected or partially refunded based on inspection.

Damage or Missing Parts

Please inspect your order upon arrival.

Freight Deliveries

  • Inspect packaging and product before signing the delivery receipt.

  • Note any damage on the delivery receipt.

  • Refuse the shipment if the item is significantly damaged.

  • Report damage within 48 hours with photos.

UPS/USPS/Fedex/Ground Carrier Deliveries

  • Report missing parts or damage within 5 days of delivery.

After these windows, we may be unable to file carrier or manufacturer claims on your behalf.

Warranty Claims

Warranty claims are handled according to the manufacturer’s warranty policies.

We will assist with the process when possible, but final approval rests with the manufacturer.

Installed or used items typically qualify for warranty evaluation, not return.

Return Process

  1. Request Authorization

    Email hello@adventure-imports.com with your order number, item(s), and reason for return.

  2. Receive Instructions

    Once approved, we will provide packaging guidelines and, if applicable, a prepaid return label.

  3. Return Shipping

    • If we provide a label, its cost is deducted from your refund.

    • If using your own carrier, we are not responsible for lost or delayed packages.

     

Refunds

  • Refunds are issued to the original payment method once the returned item is received and inspected.

  • Processing takes 5–7 business days after the item arrives.

  • Original shipping costs (including freight) are non-refundable.

  • Items missing packaging, hardware, or showing signs of installation may incur a restocking fee or be denied.

Refused Deliveries

Refusing delivery for reasons other than visible freight damage may result in:

  • Outbound shipping deducted from the refund

  • Return shipping deducted

  • Possible manufacturer restocking fees

Questions?

We’re here to help. Contact us anytime at hello@adventure-imports.com.